Privacy Policy

1. Introduction

Felix Gaming Ltd (hereinafter referred to as “Felix Gaming”, “we”, “us”, or “our”) is committed to protecting and respecting the privacy of all individuals whose personal data we process.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (https://felixgaming.com/) (the “Website”) or when you otherwise interact with us.

This Privacy Policy is issued in compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the ePrivacy Directive (Directive 2002/58/EC), and any applicable national data protection legislation.

Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

2. Data Controller

The data controller responsible for your personal data is:

Felix Gaming Ltd
45 Krastyo Sarafov, Sofia, Bulgaria
BG204500268
Email: info@felixgaming.com

If you have any questions about this Privacy Policy or our data protection practices, please contact us using the details above.

3. Data Protection Officer

Given the nature and scale of our processing activities, we are not required to appoint a Data Protection Officer under Article 37 GDPR.

However, for any queries regarding data protection, please contact us using the details provided in Section 2.

4. Personal Data We Collect

4.1 Information You Provide to Us

Contact information: name, email address, telephone number
Business enquiry information: organisation details, your role, and enquiry details
Client area credentials: username, password, account information
Correspondence: any data shared via email or communication

4.2 Information Collected Automatically

Technical data: IP address, browser type, OS, device type, screen resolution
Usage data: pages visited, time spent, clicks, navigation
Cookie data: collected via cookies (see Section 10)

4.3 Information from Third Parties

We may receive personal data from partners, analytics providers, and advertising networks, processed in accordance with this policy.

5. Purposes and Legal Bases for Processing

Purpose	Data Used	Legal Basis
Responding to enquiries	Contact info, correspondence	Legitimate interest
Managing client relationships	Contact, business info, credentials	Contract
Website operation & improvement	Technical & usage data	Legitimate interest
Analytics	Technical, usage, cookies	Consent / Legitimate interest
Marketing communications	Contact info	Consent
Legal compliance	Relevant data	Legal obligation

6. Recipients and Disclosures of Personal Data

We may share your personal data with:

Service providers (hosting, analytics, CRM, IT support)
Business partners
Professional advisors (lawyers, accountants, auditors)
Authorities (when legally required)
Corporate transaction parties (mergers, acquisitions, etc.)

We do not sell your personal data.

7. International Transfers of Personal Data

Your data may be transferred outside the EEA. Safeguards include:

Adequacy decisions (Article 45 GDPR)
Standard Contractual Clauses (Article 46 GDPR)
Other lawful safeguards

8. Data Retention

We retain personal data only as long as necessary.

General retention guidelines:

Contact enquiries: 2 years
Client data: duration of relationship + 5 years
Analytics: anonymised within 26 months
Marketing consent: valid duration + 1 year

9. Your Rights (GDPR)

You have the right to:

Access your data
Rectify inaccurate data
Erase data (in certain cases)
Restrict processing
Data portability
Object to processing
Withdraw consent
Lodge a complaint

We respond within 1 month (extendable to 3 months if required).

10. Cookies and Similar Technologies

10.1 What Are Cookies?

Small text files stored on your device to improve website functionality.

10.2 Types of Cookies

Strictly Necessary: Required for website function
Analytics: Measure performance (consent required)
Functional: Enhance features (consent required)

Marketing: Advertising personalization (consent required)

10.3 Managing Cookies

You can accept/reject cookies via the banner or browser settings.

11. Security of Your Personal Data

We implement security measures including:

SSL/TLS encryption
Access controls
Security testing
Secure storage
Staff training

No system is 100% secure, but we take all reasonable steps.

12. Children's Privacy

Our services are not intended for individuals under 18.

We do not knowingly collect children’s data.

13. Third-Party Links

We are not responsible for external websites. Please review their privacy policies separately.

14. Changes to This Privacy Policy

We may update this policy periodically.

Changes will be posted with a revised “Last Updated” date.

15. Contact Us